Privacy Policy

Cookie Policy

Consumer Reviews Policy

Privacy Policy

This privacy policy governs the collection, storage and use of personal data collected by www.ownercottageholidays.com. The information may be gathered through our main website, via a telephone conversation or emails, or through our normal business activities supporting the provision of cottage rental and associated services. Specifically, this privacy policy provides you with details about the personal data we collect and hold about you, how we use your personal data, and your rights regarding the personal data we hold about you.

Please read this privacy policy carefully by continuing to access or browse our websites, or by requesting the provision of services from us, you confirm that you have read and understood this privacy policy in its entirety. This Privacy Policy supplements other notices and terms published on our website (including our terms of use) and is not intended to override them.

Overview

We absolutely respect your right to privacy. Our overall aim is to ensure that our collection and use of personal data is appropriate to the provision of services to you and our clients and is in accordance with applicable data protection laws. You can contact us in relation to this privacy policy by email at ownercottageholidays@outlook.com. The personal data we collect about you If you (either as an individual or as part of a group booking) are seeking to rent a property or to obtain details about a potential holiday, we will usually collect the minimum information required to fulfil your needs. This will likely include your name, contact details, payment details, date of birth, details of other members of your party plus information on your specific requirements in order to customise your holiday and deliver your specific requirements. If you sign up to join our mailing list we will collect your name and email address, together with your consent to receive communications from us.

This consent can be removed at any time simply by using the unsubscribe button on any of our email communications. We may share your email address or browsing behaviour with technology providers including Google, Facebook and Microsoft (as data processors). They may use this information to serve targeted advertising/content to you via their platforms. This is based on either your consent or your acceptance of cookies on our websites.

How we store, use and share your personal data for our core business

Individuals who rent, or enquire about, a property

We collect, store and use your personal details as outlined above for marketing our legitimate business interests, so that we can fulfil both your immediate and any potential future holiday booking or enquiry needs. This storage and use of your personal data allows you to be contacted about both your current booking or enquiry. Where you are completing a booking on behalf of other people, this Privacy Policy will apply to all personal data provided and you are required to bring this Privacy Policy to their attention so that they are also informed of how we will process their personal data.

Individuals who join our mailing list

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing. You will also receive marketing communications from us if you have provided us with your details when you entered a competition or registered for a promotion and gave us your consent as part of that process. As such, we may contact you with details of our properties, services, offers and other marketing items which we believe will be of interest or potential benefit. We do not believe that this storage and use of your personal data will unduly prejudice your rights or freedoms. You can remove your consent at any time u sing the unsubscribe button on any of our email communications to you.

Business partners

We collect, store and use the business contact details of individuals working with our business partners for our legitimate business interests in maintaining and managing the commercial relationship between www.ownercottageholidays.com and its commercial suppliers and customers. We do not believe that this storage and use will unduly prejudice the rights or freedoms of these individuals.

All other users of the sites and our services

We collect, store and use your personal data for the following purposes:

· to make the sites available to you;

· and to provide any services that you request.

Sometimes, our use of your personal data is for purposes which are ancillary to the provision of the sites and services, or which are desirable in order to make them to operate more effectively. In those circumstances, we believe we have a legitimate business interest in handling your personal data, and do not believe that this storage and use of your personal data will unduly prejudice your rights or freedoms.

The relevant circumstances are:

· detecting and preventing fraud;

· keeping our websites, apps, products and IT systems secure;

· ensuring that our own processes, procedures and systems are as efficient as possible;

· analysing and enhancing the information that we collect;

· determining the effectiveness of our promotional campaigns and advertising;

· and if you have joined our mailing list and you have given us your consent, contacting you (including by SMS and email) with products and services which we think may interest you.

Anonymous data

We also collect anonymised details about visitors to our websites for the purposes of generating site statistics, reporting purposes or improving our website and marketing effectiveness. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

How we might otherwise share your personal data and who we share it with

We will disclose information under the following circumstances:

· Third-party service providers:

When we share information with third-party service companies for them to facilitate or to provide certain services on our behalf. This will include:

o IT support service providers;

o third-party service providers who track our customers' use of the sites and our services for us.

o other third-parties who we may need to work with to deliver services and/or facilitate your booking and holiday (including any holiday extras), for example, providers of property management services (including, but not limited to, housekeeping, property maintenance etc).

These third-parties are contracted to use your personal data only as necessary to provide the relevant services to us and are required to maintain full security and confidentiality.

• Compliance with laws and legal proceedings: When we respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. When we believe it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

• Merger or acquisition: When we need to transfer information about you if we are acquired by or merged with another company. If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified by email and/or a prominent notice on our sites of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

In some, relatively limited, circumstances we need to handle your personal data in a certain way to be able to comply with our legal obligations – for example: if we are requested to disclose your personal data to regulatory bodies or if we need to demonstrate our compliance with applicable law such as any tax and national insurance legislation relating to the payment of personal service company contractors and immigration law.

International transfers

All of our core cottage rental business systems store and process data within the United Kingdom or European Economic Area (EEA). However, some of our internal management systems use international service providers who may carry out processing outside of the UK or EEA. If this processing is carried out in the USA your data is protected, with additional safeguards in place as required by the GDPR, by the use of Standard Contractual Clauses for each of the service providers concerned.

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Cookie Policy

This policy sets out information about our use of Cookies on our website.

"We" or "us" means Owner Cottage Holidays

Our registered address is Fimbarr’s Reach, 3 Daglands Road Fowey, Cornwall. PL23 1JL.

“Website” means www.ownercottageholidays.com

If you wish to contact us, please email us at ownercottageholidays@outlook.com

What is a cookie?

A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.

Necessary Cookies

When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.

Optional Cookies

Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience.

Cookies can be "First Party", i.e. set by us, or "Third Party", i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.

Changing your preferences

You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.

Necessary Cookies

Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered.

Optional Cookies

We and third parties like to use cookies on this website to enhance your user experience, personalise content and advertisements, provide social media features, and analyse the traffic/visitor actions on our website. Optional cookies help us to provide you with the experience we intend to provide when you browse our website and also allow us to improve our website and the service we provide.

We need to obtain your consent to use Optional cookies; this is usually by way of a pop-up notice. As set out in this policy, you can change your preference at any time.

Advanced functionality, Analytics and Performance

We use advanced functionality cookies to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

We use analytical/performance cookies to enable us to recognise and count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.  

We would like to use the following optional advanced functionality, analytics and performance cookies:

Advertising

We and third parties want to display adverts that we think are relevant to you. In order to do so we need your consent to use advertising cookies. Even if you do not accept our advertising cookies, where you have accepted advertising cookies on another website they may remain active on our website.

Social Media Cookies

We use social media cookies to allow you to share our website (or parts of it) on social media.

These cookies are likely to be analytical/performance cookies or targeting cookies. Please note that our social media partners may also use cookies over which we have no control and if you have consented to the use of those cookies elsewhere, as they are on your device without your consent, those cookies will be active. We cannot prevent this. To control the use of these cookies, you will need to contact the controller of that cookie.

 How do I change my Cookies settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
  

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

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Consumer Reviews Policy

1. Definitions

1.1 The following defined terms apply to this Consumer Reviews Policy:

2. Who can submit a review

2.1 We welcome reviews about your experience with us and your stay at the Property, directly and via Third Party Review Platforms.

2.2 We send all our customers who have made a direct Booking with us an invitation to submit a review. For more information about leaving reviews, please see the How to leave a review section.

2.3 We also welcome reviews about your experience by submitting a review via Third Party Review Platforms.

2.4 You can leave a review about a recent experience with us even if you haven’t made a Booking. You can review the Service provided by us (for example, you can review how we handled your enquiry).

2.5 You must be over 18 to leave a review.

3. We do not incentivise reviews

3.1 We do not offer any incentives for reviews (whether positive or negative).

4. How to leave a review

4.1 To leave a review with us directly about your stay at the Property, you need to complete the feedback request provided via email at the end of your stay at the Property. If a review is not left, a reminder email will be sent. You can also request a feedback email to be resent. If you have any questions, please contact us via the contact details on the Website.

4.2 We also use Third Party Review Platforms to collect reviews about the Service. Information about the Third Party Review Platforms we use, including links to guidance produced by the Third Party Review Platforms on submitting reviews can be found at the end of this policy.

4.3 Links to our Third Party Review Platforms are either:

4.3.1 sent automatically via email to consumers who make a Booking;

4.3.2 accessible via the Website; and/or

4.3.3 provided directly by the Third Party Review Platform.

4.4 If you booked your stay via an OTA, the OTA may request your feedback directly. The OTA’s review collection process and policies will apply. Links to guidance produced by the OTAs we use on submitting reviews can be found at the end of this policy.

4.5 You can also leave feedback via publicly available websites such as social media channels and Google public review function.

5. Review Standards

5.1 Your review must:

5.1.1 Reflect your genuine experience (both positives and negatives).

5.1.2 Not be incentivised in any way.

5.1.3 Not relate to a product or service you are connected with (for example, because you (or someone in your family) has a financial interest in or works for the business that provides it).

5.1.4 Not manipulate ratings (for example, you cannot submit multiple reviews for the same product or service).

6. Where and how we display reviews

6.1 We publish all reviews that comply with our Review Standards (whether positive or negative). Sometimes we remove old reviews and make clear the time period of review information being displayed.

6.2 Reviews for our Service or Properties made via Third Party Review Platforms or directly with OTAs may appear on the Third Party Review Platforms/OTAs website. Our Website also links to reviews made on some Third Party Review Platforms and OTA sites.

6.3 We may display review information such as an overall rating by averaging the ratings received. Where such information is displayed, we explain what information is being displayed and the calculation.

6.4 We reserve the right to hide all reviews (whether genuine or fake) and cease taking reviews at any time.

7. We may use your review in our marketing

7.1 We may include all (or a representative part) of your review in our marketing material in any media (for example, on our website, in a brochure or in advertising). Your identity will not be revealed.

8. Please report suspicious reviews

8.1 All reviews must comply with clause 5: Review Standards.

8.2 If you think any review is fake or otherwise does not comply with clause 5, please report to us via the contact details on our Website.

8.3 If you think any review submitted to a Third Party Review Platform is fake or otherwise does not comply with clause 5, please report to the Third Party Review Platform via the Third Party Review Platform website. Please see the end of this policy for useful links.

9. How we investigate and deal with suspicious reviews

9.1 If our own monitoring or a report from you or someone else suggests that a direct review does not comply with the Review Standards, we will promptly investigate.

9.2 Our investigation shall commence on notification (clause 9.1) and we will use reasonable endeavours to complete the investigation within 4 weeks. Investigations shall be conducted by us.

9.3 We may:

9.3.1 immediately remove it (or not publish it, where it has been detected before publication). We will do this where we are certain it is non-compliant.

9.3.2 investigate it further (which may involve contacting the reviewer for evidence that it is compliant) and flag it as a possibly fake review until our investigation is complete or remove the possibly fake review until our investigation is complete. If we then determine the review is non-compliant we will permanently remove it.

9.4 If we identify one review as non-compliant we may remove all reviews submitted by the same reviewer and refuse to publish any further reviews from the same reviewer.

9.5 If we remove a review or are investigating it, we will not include that review in any aggregated review score.

9.6 If you disagree with our decision as to whether a review is compliant, you can contact us via the contact details on our Website. We will deal with the issue you raise in accordance with our customer complaints procedure.

9.7 Where we host reviews regarding the products or services of other traders (e.g., reviews about the Owner and/or the Owner’s Property) and, on assessment, deem the trader responsible for the banned reviews, we may take the following additional steps if we deem necessary on an assessment of the facts:

9.7.1 notify consumers that the trader has benefited from banned reviews by putting a clear notice on the website;

9.7.2 terminate the commercial relationship with the trader; and/or

9.7.3 notify the CMA of the trader's breaches of the banned practices.

9.8 For information on how the Third Party Review Platforms sanctions people who submit fake reviews, please see the Third Party Review Platform’s website.

9.9 If a review is removed from a Third Party Review Platform or otherwise does not comply with our Review Standards, we will remove it from our website.

24^th August 2026 Vs1.0

Schedule 1 – Third Party Review Platforms